If one wishes to cancel his/her/their order, the request should be made before the order gets processed. If the order is already processed, cancellation will not be allowed. For a complete refund, the cancellation should be acknowledged and permitted by the concerned team.
Cancellation of order shall be made through the mail with Subject: " Cancellation Request" and sent to firstname.lastname@example.org, in the following format;
- Order ID:
- Cancellation Reason:
- Refund Account Details:
Cancellation shall be initiated only after a formal order cancellation request received at email@example.com or on a phone call at +91-1147366145.
Cancellation and refund can only be requested in case of service failure. The concerned team will evaluate if an order qualifies for a refund, and the decision of the management will be final. The refund amount in no circumstances can exceed the amount paid by the customer. VON CASA is not liable for any loss or claim beyond the amount paid by the customer.
In case of an instant cancellation, an instant refund will be issued automatically.
For prepaid orders, the refund amount will reflect in the customer's bank account within 5-7 business days, depending on the bank.
Von Casa holds full authority to change the cancellation policy from time to time to provide a better shopping experience. The customer is requested to read the updated policy before placing an order to avoid miscommunication or confusion.
Any discounted or exempted amount can not be claimed for a refund.
In all matters concerning cancellation, VON CASA shall have the deciding hand.
If you have any questions/comments about our Cancellation Policy, please email us at firstname.lastname@example.org or call us at +91-1147366145. A customer representative will be more than happy to assist you with any doubt or query.
Do you ship overseas?
Yes, we do ship outside India. The shipping charges differ for each country.
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
How long will it take to get my order?
We promise to deliver every order within 2 to 7 business days.
Can I return my product?
In case you face any problem with the product, which is highly unlikely, you can return the product for a replacement or refund, whichever is available.
How can I contact you?
You contact our customer support team at +91-11473666145 or email us at email@example.com